How to make a booking?
The recommended way is to place a booking online; just fill in all the required information and confirmation will be sent to you instantly. You are required to prepay and enter credit card data in order to secure your booking. For more complex routes and special requests, sending an email is the best way. You can also make bookings over the phone Viber/WhatsApp (although it is a less recommended way); in this case please have your flight number, arrival time and lead passenger name handy to speed up the booking process.
When do I pay?
You have to guarantee your booking by credit card and pay for it online, when completing the order. After paying in advance online, our driver will be informed by our system that your order is already paid.
Can I have a receipt?
If you are travelling on business and need a tax invoice, please email us.
Why I cannot book?
Our system allows bookings for transfers at least 48 hours before the scheduled pickup time.
I haven’t received my confirmation email. Why is this and what can I do?
Usually, this is because your email account thinks our message is spam, so check your spam folder to see if it’s in there. If it’s not, check to see that you gave us your correct email address when you booked. If you did, then please contact us again and we’d be happy to resend your confirmation email. We respond to all booking enquiries received within 24-48 hours. No booking is confirmed until payment has been made in full.
Where do we meet our driver? How do we recognize our driver?
Please take a note that our driver will be waiting for you at the airport arrivals with a sign displaying your name about 20 minutes after flight arrival time and will leave 45 minutes after arrival. If you expect longer or require longer waiting, please make a note for the booking. For hotel pickups driver will be looking for you at the Reception.
I need to change/cancel booking – what should I do?
If you need to change or cancel a booking or amend your details, email or give us a call.
What happens if I cancel my trip?
You can cancel your booking at any time. If you are entitled and your booking was prepaid, your refund is issued back to the card used for payment. Generally, a full refund is always granted if you cancel at least 3 days prior to your pick-up.
Do you guarantee money back, compensation or refunds?
Yes. In the rare case that we can’t supply you with the transport service we promised, we will refund you in full. If there is no driver waiting for you at the airport once you arrive, please contact us as soon as possible so that we can find out why and get an alternative driver to you immediately.
Are your prices per person or per vehicle?
Prices for all our services are quoted per vehicle and not per person.
How do you use my scheduled airline arrival time to calculate my pick-up time?
When you make your airport transfer booking, you’ll supply us with your flight’s scheduled arrival time. From here, we track your flight in “real time” so that whether your plane is on time, early or late, we are aware of your flight status and will meet you based on your actual arrival time. We also factor in the time you’ll need to collect your luggage at baggage reclaim.
I would like to use your service but I am afraid that I might miss my connection flight. What do you recommend?
If you are able to inform us in the unlikely event that you, for example, miss your connecting flight, we will change your booking accordingly. You can just email us, call, or even text us on +37379555633 or +37369555633 about your missed flight (08.00-21.00 GMT+2).
What happens if my flight is delayed?
Your driver will be kept aware of your flight’s arrival time and will be waiting to pick you up whenever your flight does arrive. For short-notice delays longer than 2 hours, extra charge will be applied.
Airport parking fee
Airport parking fee is included in the price.
Do you have insurance?
Winebus.md and its suppliers have full public liability insurance in the case of accidents. We do, however, recommend that you have a travel insurance policy that is valid for the duration of your trip.
Alcohol and smoking policy?
All our vehicles are non-smoking. No alcohol shall be consumed in the car.
Our group is staying at different hotels; do you charge extra for additional drop-off locations?
Our transfers price includes only one drop-off hotel. If your party is going to more than one hotel or extra address is outside of city Centre, then there may be an extra charge for each additional drop-off per booking. The extra charge to be paid directly to the driver.
Will anyone else be sharing my transfer?
No, we only provide private transfers. The vehicle is used solely by your party during your transfer.
Can I book a shared transfer?
No, we only offer a private transfer service.
Should I tip the driver?
If you are happy with the service you receive, it’s customary to tip your driver between 5% and 15% of your total charge. This is entirely at your discretion. Even a very small tip will be much appreciated by your driver.
Do infants count?
Yes, we count infants and children as people in your party. Under Moldovan law, we’re required to use seats for children. Child seats are not included, these are provided for extra cost. So that we’re fully prepared for this, please leave a note for us in your booking form telling us how many children you’ll have with you and their age.
I have a special request (push chair, oversized luggage etc.). How do I inform you?
If you need a special transport service such as a car with extra space for a pushchair, or are travelling with disabled passengers, please make a note of this when you make your booking.
Travelling with a dog.
If you are carrying a dog please note that the dog must be placed in a dog crate, otherwise we might not be able to accommodate your transport. There are no extra charges for such transport but we might need to use a large vehicle depending on your dog’s size.
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